T-Mobile in Santa Clarita, CA Closed now

Reviews about T-Mobile

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  March 29, 2020, by Regis Wengel
  The staff here lied to me (or more likely don't know their own rates/plans). My wife and I joined T-Mobile specifically for the T-Mobile One plan (unlimited everything on 2 lines). I directly told the staff that I would be going to Canada for at least the next six months. We wanted a plan that we use so we could simultaneously live in Canada and USA. I specifically asked if there was any limitations or restrictions or roaming charges. They told me there wasn't, that my plan wouldn't be affected in any way and worked across north America. I didn't just ask one person this. I came in on two different occasions and ask several different staff members (I even asked other staff members when visiting other T-Mobile stores). They all gave me the same answer, there was no restrictions for traveling to Canada for extended periods of time. Some of them even stated they knew people who lived in Canada with T-Mobile plans. Yesterday (after only being in Canada a few months) I received a text from T-Mobile saying that that my plan is not intended for extended international roaming. When I called T-Mobile they said that if 51% of my usage is used internationally I get flagged in the system. If this continues to be an issues my plan gets shut off. This frustrated me more, because I also specifically asked when signing up if there was this 50% usage limit. I asked this because I knew AT&T did this with several of their plans. I was told no, that there was no limit and that I could use 100% of my unlimited data in Canada. When I was on the phone with T-Mobile today I asked if they have any plans for extended international usage. They told me no such plan existed. Soooo, I'm not sure how their employees know people who live in Canada and use T-Mobile. All I know is that if we continue to stay in Canada they will cut us off.